How an H1N1 Hot-Line Helps in Multiple Ways

The prospect of 9-1-1 centers and health departments being short-staffed at a time when they have the highest volume of incoming calls is the very real and likely effect of an H1N1 outbreak. Staff members are just as likely to get the virus as anyone else.

See how Wayne County, NY is using an H1N1 hot line to reduce this problem dramatically. They also get an added benefit of being able to track outbreaks and the demographics of the affected population.

"The amount of calls to the WCPH department has decreased significantly,” said Diane M. Devlin, RN, Director of Public Health for Wayne County.